Customer Experience (CX) vendor Zendesk today announces it has completed the acquisition of Tymeshift, a workforce management (WFM) solution built on the Zendesk platform. The AI-powered solution is ...

Zendesk today at its Relate conference launched autonomous AI agents, workflow automation, agent copilot, workforce management and quality assurance capabilities powered by Zendesk AI "We've known for ...

Customer service and sales software provider Zendesk Inc. today announced that it has acquired artificial intelligence-powered workforce management solution Tymeshift Inc. for an undisclosed price.

CX leader launches AI agents, agent copilot, and AI-powered Workforce Engagement Management (WEM) to power exceptional service "We've known for years that minimizing customer effort is one of the ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: ASAPP’s new GenerativeAgent, Zendesk's ...