Manish Goyal, Co-Founder of Dynamics Square, drives digital transformation via AI & Dynamics 365 with 17+ years of proven experience. For years, the idea of creating a single source of truth (SSOT) ...

AI’s next phase is shifting from automation toward governance. Leaders now face a harder question: how to embed AI without outsourcing accountability or thinking.

The healthcare industry is buzzing with the transformative potential of artificial intelligence (AI) and machine learning (ML). However, amid the hype, a major sticking point is often overlooked: the ...

As we’re wont to do when we have a bad experience with a company, we share our stories. Serendipitously, I suppose, a customer service snafu I feel inclined to write about fits right into my planned ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.