Adopting a systems-thinking approach will empower IT leaders to integrate IT operations and service management practices, balancing innovation, adaptability, and risk management to build more ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...

In the past, I’ve written other articles on the subject of strategy and competition. To summarize the messages from earlier articles, it is my belief that every business competes across only three ...

SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today unveils “The State of Service Management in 2024” report. The ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

To move beyond SLAs to strategic partnerships, IT leaders must develop vendor management practices focused on alignment, collaboration, and maximum value. Vendor partnerships are becoming increasingly ...