The legal help desk revolution is more than just a new phase in metrics — it’s a paradigm shift that places user sentiment at the core of service delivery. By embracing advanced technologies, ...

Founded in 2023, Lawyer Desk is building multiple AI-based platforms for various stakeholders of the legal space — the advocates, law students, the general public and SMEs The bootstrapped startup has ...

PORTLAND, Ore., and HANOVER, Md. — Compli announced it recently teamed up with CounselorLibrary to provide "Carlaw" through its management system. Moreover, CounselorLibrary.com also released its ...

This is a sponsored column by attorneys John Berry and Kimberly Berry of Berry & Berry, PLLC, an employment and labor law firm located in Northern Virginia that specializes in federal employee, ...

The Coronavirus Aid, Relief, and Economic Security (CARES) Act assigned the U.S. Department of Treasury Office of Inspector General (OIG) responsibility for compliance monitoring and oversight of the ...

Traditional metrics that once defined the effectiveness of help desk operations within law firms are undergoing a profound transformation. Over the next 12-18 months, the legal industry will see ...