NoypiGeeks

AI predicted to handle 50% of PH customer service by 2027

A new industry study forecasts a major shift in Filipino customer service, with artificial intelligence poised to handle most ...
jdpower

Express Service Key to Satisfaction and Brand Loyalty, J.D. Power Finds

SINGAPORE: 28 Aug. 2018 — Offering express service is a key driver of customer satisfaction, particularly for customers who visit a dealer for routine maintenance, according to the J.D. Power 2018 ...
SF Weekly

The Hidden Innovators: How Outsourced Contact Centers in the Philippines Are Shaping the Future of AI-Driven Customer Support

The Philippines has long been a hub for outsourced contact centres, gaining international recognition for its ability to deliver world-class customer service. With a highly skilled, English-speaking ...
Campaign Asia

The Philippines' top brands for customer experience

Consumers in the Philippines have clicked with Shopee, selecting the ecommerce major as their top brand for customer experience. Shopee not only offers Filipino consumers convenience, but is also easy ...
Forbes

In-House And Outsourcing Customer Service: Key Differences, Pros, And Cons

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...