An omnichannel contact center enables businesses to engage with customers across multiple platforms—voice, chat, SMS, email, and social media—painlessly and consistently. Rather than juggling ...

When many people think of call centers, they envision someone sitting at a 1950s switchboard waiting for inbound calls. Almost entirely product-focused, these calls typically involved high level ...

The “right” omnichannel contact center helps you create and track customer journeys. Here’s a quick guide to help you decide between them. Imagine giving your team the ability to see all the ...

On the next Contact on Discovery and Science Channel (see days and times noted below), we head to Mexico in search of alien carvings in caves. Alien Engravings in Jungle is the actual title of the ...

Yes, a Multichannel Contact Center CAN Replace a Dozen Apps Your email has been sent Discover how a multichannel contact center works, how to deploy one, its benefits, and when to use one in our ...

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CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, today announced that it is experiencing strong channel momentum and growth ...